Haftgohar Company consistently strives to deliver its products with the highest manufacturing quality and in fully standardized packaging to our valued consumers. However, in order to respect customer rights and ensure a safe and secure shopping experience, the “Return and Refund Policy and Procedure” is outlined below. Placing an order on the Haftgohar website constitutes full acceptance of this agreement.

Eligible Conditions for Product Returns

Valued users are only authorized to submit a return request under one of the following conditions:

Product Non-Conformity with the Order: If the specifications of the delivered product (such as model, size, color, or technical features) do not match the information stated in the invoice registered on the website.

Technical Defect or Structural Damage: The presence of any fault, technical defect, or physical damage resulting from the factory manufacturing process or initial packaging that prevents the product from functioning correctly.

Statutory Deadline to Report Discrepancies and Defects

The buyer is required to inspect the physical condition and conformity of the product immediately upon receipt.

The deadline to report any discrepancy or technical defect is a maximum of 3 working days after delivery to the buyer.

After this period (3 working days), the product will be considered definitively delivered and defect-free, and no claims in this regard will be accepted.

Requirements and Conditions for Accepting Returned Goods

To approve a return request, the product must meet the following conditions upon arrival at the Haftgohar central warehouse:

Original Condition: The product must be completely new, untouched, and in its original condition. There must be no signs of installation, unconventional testing, or usage.

Preservation of Original Packaging: The seals, boxes, original cartons, holograms, labels, and protective covers of the product must be fully intact, without any tearing, defacement, or writing on the box.

Provision of Purchase Documentation: Sending the original or a copy of the purchase invoice, order number, and precise buyer details is mandatory for accounting reconciliation.

Non-Returnable Items and Disclaimers

Under the following circumstances, product returns or monetary refunds will not be possible under any condition:

Used Products: Any product that has been removed from its original packaging or utilized in a workshop/operational environment.

Custom-Made Products: Products designed and custom-manufactured specifically at the customer’s request, incorporating specific dimensions, colors, or technical specifications.

Damages Due to Improper Use: Any defect, breakage, scratches, or technical faults caused by inappropriate transport by the user, incorrect storage, failure to follow the product’s technical manuals, or improper misuse.

Refund Process and Timeline

Upon delivery of the goods to the Haftgohar warehouse, technical and quality control experts will evaluate the product within 48 hours.

Upon confirmation of the defect or discrepancy, the refund request will enter the financial cycle.

The amount paid by the customer will be refunded within a maximum of 7 working days, solely to the bank account or card registered under the buyer’s name (matching the user account profile details).

Special Provision (Bulk and Institutional Orders)

The terms, conditions, and procedures stated on this page apply exclusively to retail and online purchases made through the website.

Bulk orders, institutional purchases, mutual commitments with agencies, and custom-manufactured products are not covered by this policy. Their return, warranty, and after-sales service conditions are managed entirely based on the clauses of specific written contracts and separate agreements between the parties.

To submit a product return request, you can visit the “Support Tickets” section in your user panel or contact Haftgohar’s after-sales service experts directly.